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| DHP Motorsports |
850 E Parkridge Ave Suite 104
Corona, CA 92879
Phone: (951) 257-4020
FAX: (951) 582-3985
We can be contacted via email [here].
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| TERMS |
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Please read this information
completely before you make a purchase from Direct Harley Parts. These terms
govern all of our sales, and may not be changed. These terms shall be
interpreted according to California law. Your
placing an order, whether signed or unsigned, will constitute acceptance of
these terms and guarantee of payment on order and under the guidelines set
below. The internet is an ever changing advertising medium and we reserve the right
to modify the terms of this agreement.
By continuing to use the site after we post any such changes, you accept these modified terms.
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| PRICE POLICY |
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Direct Harley Parts internal price list is subject to change without notice.
Price updates are made when vendors supply us with their pricing updates.
Prices are subject to change at any time and may be updated after the order is
processed. We are not responsible for pricing errors or legally bound to sell
at posted or advertised prices. All items are billed at the latest prevailing rates.
You will be notified of price changes on any parts before they are billed/shipped.
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| GUARANTEED LOWEST PRICE |
Direct Harley Parts guarantees the lowest price on every product.
If you have found a lower price anywhere else, let us know and we will beat it.
Even if it cant be found on our website, we will still beat the price.
Just call or email us and we will take care of you. Please have the product information
available along with where you found the cheaper price.
In order to verify current pricing and availability, price match requests must be received prior to ordering.
Product(s) must be new and in stock in the same size, color and year (if applicable).
Competitor website must be an authorized U.S. dealer.
Price matching applies to the total item cost. This includes shipping handling, taxes, or any other applicable fee(s).
THE FOLLOWING EXCLUSIONS APPLY
Closeout / Clearance / Backordered Items
Blemished Items / Demo Models / Factory Seconds
Free with Purchase Items
Free Shipping Offers
Competitor Coupons
Verbal / Emailed Quotes
Auction Websites - such as eBay
Orders placed with Amazon.com
Price Matching cannot be combined with any other offers, promotions or discounts.
Direct Harley Parts reserves the right to approve or deny price match requests at its discretion.
Guranteed Lowest Price - Price Match may be modified or discontinued at any time without notice.
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| ONLINE ORDERING |
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We employ the latest technology on our servers using Secured Sockets Layer (SSL) encryption that works
with Microsoft Explorer, Mozilla Firefox, Netscape Navigator, AOL's browsers, etc to protect all of your
information.
All of our ordering forms and transmissions are secured for safe on-line ordering.
But if you do not feel
comfortable ordering online, please call us, toll-free, at 800-745-6830. Our operators will be happy to
assist you.
For product questions and part numbers, please call our
Customer Service Line at
951-257-4033
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| WARRANTIES |
All of our products are new first quality items and carry the
manufacturer's full warranty. We are licensed by all of the manufactures to legally sell you these
parts so their warranty is valid. Direct Harley Parts makes no representations or warranties as to
any of the products described or sold by
Direct Harley Parts expressed or implied including fitment of product. The manufacturer makes
the final call on all warranty items.
If they decide to deny your warranty, we don't have any other recourse. We will be happy
to put you in contact with the
manufacturer's customer service department. The manufacturer governs all warranties.
Not Direct Harley Parts. Please note that some items must be sent directly to the manufacturer
for warranty items. Not all manufacturers will reimburse you for shipping.
Direct Harley Parts is not responsible and cannot be held liable for any part that is
purchased or obtained in any way from our company.
Motorcycling is dangerous and riders and owners assume full responsibility.
Please Ride Safely.
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| BILLING |
Your total bill will include Shipping and Insurance/Handling costs. 'Free Shipping' applies
to physical addresses in the Continental U.S. (48 states) only.
Sales tax is not charged to customers outside of the state of California.
California residents must add 8.75% sales tax.
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| QUANTITY PACKAGING |
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Please check the quantity amounts of the part you are purchasing. We do not break down
packaging quantities on orders. Some products are packaged in multiple quantities.
Please check quantity of packaging before placing your order. No parts will be accepted
for return because of the quantity of the package. We will adjust your on line order pricing
to reflect correct package quantity. We will not notify you of quantity adjustments. Your invoice
will reflect these changes.
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| PAYMENT AND SHIPPING |
We charge all shippable items once the order is placed - ALL BACK ORDERED items are charged when
they are released off of backorder.
When you purchase items at a large discount, there are certain policies that must be followed in order
to provide our customers with these discounts.
We use an automated ordering system to insure accuracy and efficiency with orders.
In order for us to be most efficient and to pass these savings on to the customer,
we must follow this mail order standard.
We accept MasterCard, Visa, Discover, American Express, and PayPal. Non-foreign
orders may also send in a Money Order or Certified Check. If you would like to send in a Money
Order please call our order line at 1-951-257-4033 for the total of your order.
All credit card purchases are verified for our customers protection as well as our own.
Credit card fraud is a felony and we have and will prosecute all fraudulent orders.
Each credit card has a specific code built into the actual account number based on its security
code and expiration date.
Our systems test this validity as well as the standard address and security verification on your
credit card. Please note that every credit card has what's called a billing address.
This is the address that your bill is mailed to each month. It may not be where you live depending
on what arrangement you have with the issuing credit card bank.
Regular FedEx Ground orders should be received in
3 to 5 business days or sooner. Some special order items may take longer. You will be notified
if your items will take longer. Items listed as "Free Shipping"
or "To Your Door" refer to FedEx Ground within the
Continental U.S. ONLY; You will be notified if oversize charges are to
be applied. All orders shipped to P.O. Boxes
and Military APO & FPO addresses will ship via US Priority Mail -- "Free
Shipping" & "To Your Door" offers do not apply to any orders
shipped via the US Postal Service or out of the US 48 States.
If an item is on backorder (not immediately
available) we will notify you. Operators are available Monday through
Friday from 9am to 5pm, Pacific Standard Time.
Free freight orders are based on
non-oversized items. If an order is over $199.00 and is oversized, additional truck freight or high value
insurance fees may be applied. If oversize fees are required, they will be displayed on the products
page.
Please note that all items are shipped
FedEx ground unless Express Air is arranged previously. These rates are based on standard items.
Tires are $10 each to ship. The free shipping over $199 does not apply to Tires. The online system
does not add $10 automatically to your order for tires over $199. The shipping charges will be
added on to your order and you will be notified.
We can ship your order
via FedEx Air. For Air shipping rates and policies, please contact a sales representative. These rates are
based on actual dimensional weight, number of boxes and value of packages shipped.
** OVERSIZED ITEMS **
may include (but are not limited to):
Exhaust, Engines, Fenders, Highway Bars, Frames, Sub-Frames, Swing Arms,
Handlebars, Saddles, Bike Kits, Fairings, Fork Assemblies
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| DAMAGED SHIPMENTS |
Please advise the shipping carrier of any damage. Open and inspect the items before you sign for the parcel.
If you find the item is actually damaged, please have the driver mark the parcel
as damaged in their log. Please call customer service at
1-951-257-4033. We are open Monday through Friday 9:00 am to 5:00 pm
PST. They will advise you on how to handle a shipping damage claim. All damage
claims must be made within 2 business days from the date your package was received or dropped
off. We will ship your replacement item out at our discretion and only once
we're advised from the shipping carrier that their claim process has been started.
Please be patient. Standard processing time is 7-10 business days. It is important
that you keep the original damaged shipping container for the carrier to inspect.
They will send the carrier driver back to your drop off location to inspect the damage.
Please note that when the driver drops off your package, they note if it was damaged
or in good condition. If they noted no damage in their computer and you call after the 2-business day
timeline, no claim or action can be taken to replace your merchandise.
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| BACKORDERS |
Occasionally a manufacture backorders an item. Refunds on canceled backordered
items will generally post to your credit card in one billing cycle. Backorders are
filled and shipped when the part becomes available to us. We will ship your in-stock items
separately and either e-mail, telephone or mail you regarding your back order items.
Backordered items will not be
billed at the time of your order. If at
all possible, we will try to obtain your part from alternate distributors, but
please keep in mind that often backorders are a result of a shortage on the
manufacturer's behalf, and are therefore out of our realm of control.
As long as the backordered item has not already shipped from the manufacturer or
distributor, you may cancel it by e-mailing us at
[here]
or calling our Customer Service Desk at 951-257-4033. We will give a full in-store credit,
or credit card refund on the back-ordered item, No cash refunds.
We ship back orders, when they are available, at no additional shipping or handling charge.
|
| RETURNS AND EXCHANGES |
At Direct Harley Parts, we offer hassle free return and exchanges!
Should you need to return an item, please call us at (951) 257-4033.
Most in stock items will not be charged a restocking fee. If the item is not in stock and
needs to be ordered, then 10% or 20% restocking fees may be affied, depending on the part.
Please call our customer service team, for more information.
Special orders and custom made parts are not returnable for any reason.
Orders refused by purchaser are not valid for store credit or return.
You must call us before refusing/returning the item. Those who attempt to refuse
a package will be charged 20% restocking upon refund if no RA# is issued for it.
Our bank, and credit card merchant stand behind our policies. Call in advance!
Should you order an incorrect item, you may exchange it.
You will be responsible for any shipping charges.
Shipping/Insurance/Handling charges are non-refundable.
When
returning an item to Direct Harley Parts, you MUST first call our Customer
Service desk at 951-257-4020 for a Return Authorization number.
Items that are installed cannot be returned or exchanged for any reason.
Items will not be exchanged if original packaging is opened, damaged, or ruined. Apparel, helmets, and shoes
cannot be worn or washed. If an item is sent back to our warehouse and does not fall within these guidelines,
no return or exchange will be granted, and the item will be billed freight and sent back to you. Please do not
mark up the original packaging. Please repack the items securely in a box to protect the original packaging.
We do not accept C.O.D shipments for returned freight items. These will be refused. We suggest you use a
reliable shipping carrier such as FedEx, USPS,
or UPS and insure your items for full value. We are not responsible for lost packages sent back to our
warehouse.
All returns and exchanges MUST be made within thirty (30) days of receipt of
purchase.
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| INTERNATIONAL ORDERS |
We welcome international orders from Australia, Brazil, Canada, France, Germany, Italy, Japan, New Zealand, and United Kingdom.
Other countries are subject to approval
We must use our freight accounts. You mat not request for your carrier to pick up at our location.
You may order by
- Phone (800) 745-6830 or (951) 257-4033
- FAX (951) 582-3985
- E-mail [here]
When ordering by E-mail or FAX, please include the following:
- Complete shipping address (no abbreviations, please).
- Contact telephone number.
- Year / make / model of bike.
- Quantity / order # / description / price of products ordered.
- We will E-mail or fax you back with a confirmation on your order and to go over billing details
Foreign credit cards take 3 days to verify.
Additional Shipping may be required for any shipment. "Free Shipping" does not apply to any international order.
After placing your order you will recieve a shipping quote within 1 business day. (We will quote multiple carriers to find you the
best price possible based on size and weight of the parcel(s))
Direct Harley Parts is not responsible for
additional charges such as tax and duties imposed by the country.
U.S. Airmail/Parcel Post may be used, but at your own risk. We have no method of
tracking these shipments, they cannot be insured, and there is no
guarantee of when it will arrive. The U.S. Post office claims a normal delivery
time of 1-3 weeks plus customs time.
Container load orders welcome.
Fax, call or
[E-mail] for
quotes.
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BEST REGARDS, AND THANK YOU FOR YOUR
PATRONAGE IN OUR AMERICAN PRODUCTS! |
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